Yes. If you’re not in love with your piece, you can request a return or exchange within 30 days of delivery. Items must be unworn, unused, in original condition, and returned with all tags and packaging. Custom or final-sale items are non-returnable unless otherwise specified.

Please email info@baroquehour.com with your order number and reason for return. Our customer care team will review your request. If approved, we’ll send you the return instructions and return address. Once we receive and inspect your item, your refund or exchange will be processed.

For personal preference returns, customers are responsible for return postage. If your item is defective, damaged, or incorrect, we will cover or reimburse reasonable return shipping costs after review. We strongly recommend using a tracked shipping service to ensure your return arrives safely.

Please contact us within 7 days of delivery. Email info@baroquehour.com with your order number, clear photos or videos, and a brief description of the issue. After review, we’ll help arrange a suitable solution, such as a replacement, repair, refund, or return shipping reimbursement where applicable.

No. Each Baroque Hour piece is made with natural baroque pearls, so slight differences in shape, size, surface texture, color tone, and luster are part of their natural beauty. These natural characteristics are part of what makes every Baroque Hour piece uniquely one of a kind.

Earrings may be returned only if they are unworn, unused, and in their original condition with all packaging included. For hygiene and quality reasons, returns may not be accepted if items show signs of wear or use.​

Yes. Please email us before sending your item back. Returns sent without prior approval may not be accepted.

Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Yes, exchanges are available within 30 days of delivery, subject to stock availability. As many baroque pearls are naturally unique, the exact same shape, color tone, or pearl may not always be available. If your preferred item is unavailable, we may offer an alternative piece or a refund after inspection.

Once your order is placed, you will receive an order confirmation email with your order details. Please check your email inbox and spam folder. If you still cannot find your confirmation email, contact us at info@baroquehour.com with the email address used at checkout.

Most Baroque Hour orders are processed within 2–5 business days. Processing time includes preparing, quality-checking, and packing your jewelry before shipment. Please note that processing time is separate from delivery time.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link. You can use this link to follow your parcel’s journey. Tracking information may take some time to update after your parcel has been handed to the courier.

Shipping fees are calculated at checkout based on your shipping address, order value, and current promotions. You will see the exact shipping cost before completing your order. From time to time, we may offer free shipping above a certain order value or during special campaigns.

Delivery time depends on your location, local courier service, holidays, and unexpected delays. The estimated delivery time does not include our 2–5 business day processing time. Courier delays, public holidays, local delivery issues, or weather conditions may extend the actual delivery time.

Please contact us as soon as possible at info@baroquehour.com if you need to update your shipping address.Once an order has been processed or shipped, address changes may not be possible. Please carefully check your name, address, postcode, city, country, and phone number before placing your order.

If your order contains a pre-order item, your full order will be shipped once all items are ready. At the moment, we do not support split shipments within one order. If you would like in-stock items to arrive earlier, we recommend placing them in a separate order.

Tracking may take a little time to update after shipment. If your tracking has not updated for more than 7 business days, please first check the tracking link in your shipping confirmation email. If the issue continues, contact us at info@baroquehour.com with your order number and tracking details, and we’ll do our best to help.

If your order has not arrived after the estimated delivery window, please check your tracking link first. If there is a local delivery attempt or address issue, we recommend contacting the courier directly. If the problem persists, email us at info@baroquehour.com with your order number and tracking details. We’ll help review the situation and work with you toward a suitable solution.

If you need to cancel your order, please contact us at info@baroquehour.com within 24 hours of placing it. Please note that cancellations cannot be accepted after this 24-hour window. If you missed the deadline, you may request a return after receiving your order, according to our return policy.

All product prices displayed on Baroque Hour include customs duties, VAT, and import taxes. You will not be charged any additional fees upon delivery. The price you see at checkout is the final amount you pay, ensuring a seamless and worry-free shopping experience.

Absolutely not. Pearls are organic gemstones primarily composed of calcium carbonate, making them extremely sensitive to environmental factors. Tap water contains chlorine, and spas are rich in sulfur; both chemicals will erode the pearl's surface, causing it to lose its luster (often referred to as "yellowing" or "clouding"). Furthermore, exposure to water and steam can cause the silk or nylon thread inside to mildew, rot, and eventually snap.

Golden Rule: Always remove your pearls before any contact with water, sweat, or steam.

Pearls have microscopic pores on their surface that absorb natural body oils, sweat, perfume, and cosmetics, which gradually dulls their natural radiance.Therefore, always apply your makeup and perfume before putting on your pearls. GIA recommends the following two methods based on your cleaning needs:

Routine Care: For routine care, it's best to wipe cultured pearls with a very soft, clean cloth after each wearing to remove perspiration and oils.

Occasional Thorough Cleaning: It's safe to use warm, soapy water for occasional, thorough cleaning. If the pearls are strung, be sure the string is completely dry before wearing.

Pearls are relatively soft.They can be easily scratched by harder metals and gemstones like gold, platinum, and diamonds.

Storage Tips: Always store your pearl pieces individually in the jewelry pouch we provide, or in a separate compartment of a lined jewelry box, to avoid scratches and tangling.

Environment Matters: Pearls contain a small amount of water. Do not store them in airtight plastic bags or safe-deposit boxes for long periods, as a lack of humidity can cause them to dehydrate and crack. Keep them away from direct sunlight and heat sources.

Yes, high heat and intense light can damage pearls.

The Danger of High Heat: High heat can burn cultured pearls or cause discoloration, splitting, or cracking.

The Danger of Intense Light: While pearl is generally stable to light, heat from intense light can cause dehydration and cracked nacre (the pearl's outer layer).

Absolutely not. Pearls should never be cleaned in an ultrasonic or steam cleaner. These methods can cause immediate and irreversible physical damage to the delicate pearls.

Pure gold doesn't change color, but 18K and 14K gold are blended with other metals, which can cause slight, normal color shifts over time:

Our jewelry is made with carefully selected materials such as 14K gold-plated sterling silver, 18K gold-plated sterling silver, sterling silver, and selected copper-based pieces, depending on the design. Gold-plated jewelry has a layer of gold over a base metal. With daily wear, friction, sweat, perfume, lotions, water, or improper storage, the plating may gradually soften, fade, or appear less shiny over time. This is a normal part of wearing plated jewelry, not a defect. Sterling silver may naturally oxidize or tarnish when exposed to air, moisture, or chemicals. This can usually be improved with a soft polishing cloth. To keep your jewelry looking its best, avoid wearing it while showering, swimming, exercising, or sleeping. Apply perfume and lotions before putting on your jewelry, and store each piece separately in a dry pouch or jewelry box.

While K-gold is highly durable, it still requires regular care to maintain its brilliant luster:

Chemical Avoidance: Always remove your K-gold pieces before doing household chores, exercising, swimming, or applying perfume and hairspray. Chemicals like chlorine and bleach can permanently discolor or weaken gold alloys.

At-Home Cleaning: Soak your K-gold jewelry in a bowl of warm water mixed with a few drops of mild, ammonia-free dish soap for 10-15 minutes. Gently brush away dirt using an ultra-soft baby toothbrush, rinse thoroughly with clean water, and pat dry with a lint-free cloth.

Yes, different types of jewelry require different maintenance techniques:

Rings: Rings are worn on the hands, so they are more prone to wear. Clean rings on a regular basis and check for any indication of warping or stone looseness.

Necklaces: Chains can stretch or break if caught on something. Always secure them tightly and carefully untangle them.

Earrings: Delicate earring types must be cleaned regularly and inspected for secure backs to prevent accidental loss.

No, this is not a quality defect; it is a natural chemical characteristic of silver. Sterling silver naturally reacts with sulfur compounds present in the air,and human sweat, creating a dark layer of silver sulfide—a process known as tarnishing. Factors like high humidity, air pollution, hot springs, or individual body chemistry can accelerate this tarnishing process.

You can easily restore your silver pieces using the following methods:

Silver Polishing Cloth: Gently rub the tarnished areas with a professional silver polishing cloth. Note: These cloths are treated with special cleaning agents, so never wash the cloth, even if it turns completely black from use.

Liquid Silver Cleaner: For severely tarnished all-silver pieces, dip them into a liquid silver cleaner for 5–10 seconds (never leave them in too long), rinse immediately with plenty of running water, and dry thoroughly.

Crucial Exception: If your silver earrings feature pearls, delicate gemstones, or have an intentional vintage/oxidized finish, never use liquid silver cleaner, as it will permanently destroy the gemstones and strip away the antique detailing.

Earrings require extra hygiene care since they are in direct contact with the skin:

Sanitization: Before your first wear or after storing them for a while, gently wipe the earring posts with a medical alcohol prep pad to disinfect them.

Keep Ear Piercings Dry: Avoid wearing silver studs while showering or swimming. Trapped moisture around the ear piercing can cause skin irritation or infections, and will rapidly accelerate the tarnishing of the silver post.

We strongly advise against it. The elastic cords used in stretch bracelets are made of multiple fine strands of latex or silicone covered in nylon. Exposure to hot water, body washes, shampoos, and sweat will rapidly degrade the elastic material, making it brittle, dry, and prone to sudden snapping.

Elastic cord is a consumable material. Over time, daily stretching, friction, and exposure to the elements will naturally cause it to lose some of its elasticity.

The Right Way to Wear: Never aggressively yank or pull the bracelet to stretch it over your hand. Instead, gently roll the beads over your fingers and onto your wrist.

Periodic Restringing: To prevent the cord from snapping unexpectedly and losing your precious beads or pearls, we recommend having your elastic bracelets re-strung every 6 to 12 months, depending on how often you wear them.

Yes, creating an account is required to complete your checkout. To ensure the security of your transactions and to provide seamless order tracking, you will need to log in or create a quick account before purchasing. This also allows you to manage your shipping addresses and view your order history easily.

With a Baroque Hour account, you can: Enjoy 10% off on your first order. Track your orders and shipping status in real-time. Securely manage and update your billing/shipping details for a faster checkout next time.

Don't worry! Simply go to the Login page, click on "Forgot Password", and enter your registered email address. We will automatically send you a link to securely reset your password. If you don't receive it within a few minutes, please check your Spam or Junk folder.

You can log into your account at any time and visit the "My Account" dashboard to update your email, contact details, or default shipping addresses. Please note: Modifying an address in your account will not change the delivery address of an order that has already been placed. If you need to change the address for an active order, please contact our customer support immediately.

We accept a wide range of secure payment options to make your shopping experience convenient. You can pay using:

Credit/Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Bancontact, and UnionPay.

Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay.

Buy Now, Pay Later: Klarna (installment plans).

Yes, we do! We partner with Klarna to offer flexible financing options. You can choose to split your purchase into interest-free installments at checkout. Simply select Klarna as your payment method during the checkout process and follow the quick prompts to complete your order.

Absolutely. Your payment security is our top priority. Our website utilizes advanced SSL encryption technology to protect your personal and financial data. We do not store or have access to your full credit card numbers or security codes .

Payments can be declined for several common reasons. Please check the following:Ensure your card number, expiration date, and CVV code are entered correctly.Make sure your Billing Address matches the exact address linked to your bank card.Verify that your card has sufficient funds and is authorized for international or online transactions.If the issue persists, we recommend contacting your bank or trying an alternative payment method like PayPal or Apple Pay.

Our website automatically displays prices in your local currency based on your location wherever possible. However, the final checkout settlement will be processed in the currency stated at checkout. Your bank may apply for a minor foreign currency conversion fee depending on their policies.

Our system only accepts one discount/promo code per order. Additionally, we cannot split a single transaction across multiple credit cards. If you wish to use a gift card along with a credit card, you can apply the gift card code first at checkout and pay the remaining balance with your card.