Once your order is placed, you will receive an order confirmation email with your order details. Please check your email inbox and spam folder. If you still cannot find your confirmation email, contact us at info@baroquehour.com with the email address used at checkout.

Most Baroque Hour orders are processed within 3–5 business days. Processing time includes preparing, quality-checking, and packing your jewelry before shipment. Please note that processing time is separate from delivery time.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link. You can use this link to follow your parcel’s journey. Tracking information may take some time to update after your parcel has been handed to the courier.

Shipping fees are calculated at checkout based on your shipping address, order value, and current promotions. You will see the exact shipping cost before completing your order. From time to time, we may offer free shipping above a certain order value or during special campaigns.

Delivery time depends on your location, local courier service, holidays, and unexpected delays. The estimated delivery time does not include our 3-5 business day processing time. Courier delays, public holidays, local delivery issues, or weather conditions may extend the actual delivery time.

Please contact us as soon as possible at info@baroquehour.com if you need to update your shipping address.Once an order has been processed or shipped, address changes may not be possible.Please carefully check your name, address, postcode, city, country, and phone number before placing your order.

If your order contains a pre-order item, your full order will be shipped once all items are ready. At the moment, we do not support split shipments within one order. If you would like in-stock items to arrive earlier, we recommend placing them in a separate order.

Tracking may take a little time to update after shipment. If your tracking has not updated for more than 7 business days, please first check the tracking link in your shipping confirmation email. If the issue continues, contact us at info@baroquehour.com with your order number and tracking details, and we’ll do our best to help.

If your order has not arrived after the estimated delivery window, please check your tracking link first. If there is a local delivery attempt or address issue, we recommend contacting the courier directly. If the problem persists, email us at info@baroquehour.com with your order number and tracking details. We’ll help review the situation and work with you toward a suitable solution.

If you need to cancel your order, please contact us at info@baroquehour.com within 24 hours of placing it. Please note that cancellations cannot be accepted after this 24-hour window. If you missed the deadline, you may request a return after receiving your order, according to our return policy.

All product prices displayed on Baroque Hour include customs duties, VAT, and import taxes. You will not be charged any additional fees upon delivery. The price you see at checkout is the final amount you pay, ensuring a seamless and worry-free shopping experience.