Yes.
If you’re not in love with your piece, you can request a return or exchange within 30 days of delivery.
Items must be unworn, unused, in original condition, and returned with all tags and packaging. Custom or final-sale items are non-returnable unless otherwise specified.

Please email info@baroquehour.com with your order number and reason for return. Our customer care team will review your request.
If approved, we’ll send you the return instructions and return address.Once we receive and inspect your item, your refund or exchange will be processed.

For personal preference returns, customers are responsible for return postage.
If your item is concern, damaged, or incorrect, we will cover or reimburse reasonable return shipping costs after review.
We strongly recommend using a tracked shipping service to ensure your return arrives safely.

Please contact us within 7 days of delivery. Email info@baroquehour.com with your order number, clear photos or videos, and a brief description of the issue.
After review, we’ll help arrange a suitable solution, such as a replacement, repair, refund, or return shipping reimbursement where applicable.

No.
Each Baroque Hour piece is made with natural baroque pearls, so slight differences in shape, size, surface texture, color tone, and luster are part of their natural beauty. These natural characteristics are part of what makes every Baroque Hour piece uniquely one of a kind.

Earrings may be returned only if they are unworn, unused, and in their original condition with all packaging included. For hygiene and quality reasons, returns may not be accepted if items show signs of wear or use.

Yes.
Please email us before sending your item back. Returns sent without prior approval may not be accepted.

Once we receive and inspect your returned item, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Yes, exchanges are available within 30 days of delivery, subject to stock availability. As many baroque pearls are naturally unique, the exact same shape, color tone, or pearl may not always be available. If your preferred item is unavailable, we may offer an alternative piece or a refund after inspection.

We accept return or exchange requests within 30 days of delivery. To be eligible, items must be unworn, unused, and returned in their original condition with all tags, packaging, gift boxes, and accessories included. Custom, personalized, final-sale, or visibly worn items are non-returnable unless concern. Please contact us before sending your item back. Returns sent without prior approval may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs.If your item arrives faulty, damaged, or incorrect, we will cover or reimburse reasonable return shipping costs after review. We recommend using a tracked shipping service, as Baroque Hour is not responsible for returns lost in transit.

If your item arrives concern, damaged, or incorrect, please contact us within 7 days of delivery. Email info@baroquehour.com with your order number, clear photos or videos, and a brief description of the issue. After review, we will arrange a suitable solution, which may include repair, replacement, refund, or return shipping reimbursement where applicable.

Exchanges are available within 30 days of delivery, subject to stock availability. As many Baroque Hour pieces are made with natural baroque pearls, the exact same pearl shape, size, color tone, or luster may not always be available. If your preferred item is unavailable, we may offer an alternative piece, store credit, or a refund after the original item has been received and inspected.

For international returns, customers are responsible for return shipping costs unless the item is concern, damaged, or incorrect. Original shipping fees, duties, taxes, and customs charges are non-refundable unless the return is due to our error. Please ensure the parcel is marked clearly as a return to avoid additional customs charges where applicable.

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

We reserve the right to review return activity to protect the quality and fairness of our customer care service. If we notice repeated or unusual return patterns, we may contact the customer directly to better understand the situation or limit future return eligibility.